Refund policy
Refund & Return Policy
Return & Exchange
At Navhem, we truly appreciate you choosing to support a home-grown brand that has just begun its journey. Every product is carefully checked and packed with love to ensure it reaches you in the best possible condition.
As a small business, we currently follow a no return / no exchange policy under normal circumstances, as handling reverse logistics involves significant shipping and operational costs that we are unable to absorb at this stage.
In rare and exceptional cases where a return is approved, the shipping charges will be borne by the customer.
That said, if you face a serious or genuine concern, we are always open to understanding your situation. Please feel free to reach out to us at navhem.clo@gmail.com, and we’ll do our best to discuss the issue and find a fair resolution together.
Damage / Defective / Wrong Supply of Products
We kindly request our customers to carefully verify the items and quantities against the invoice before accepting delivery from the logistics partner.
If you notice any visible damage to the package or a mismatch in the order, please mention it on the delivery receipt at the time of acceptance.
In the rare event of a manufacturing defect or incorrect product delivery, please email us at navhem.clo@gmail.com within 48 hours of receiving your order. Kindly include clear images and detailed information about the issue. Our Customer Support Team will review the concern and get back to you at the earliest.
Once verified by our Quality Check team, we will connect with you regarding the next steps. Returned items must be unworn, unused, fresh, and with original tags intact.
Reverse Pickup & Delivery
For approved returns or exchanges, customers must arrange the return shipment and share tracking details once dispatched.
Replacements will be processed after the returned item is received and quality-checked.
All return and exchange shipping charges are borne by the customer.
For damaged or incorrect items, please contact us at navhem.clo@gmail.com.
Colors
We make every effort to display product colors as accurately as possible. However, slight variations may occur due to screen settings, lighting, or device differences.
Minor color bleeding in the first 1–2 washes is rare but possible.
Cancellation Policy
Once an order is placed, cancellations cannot be accepted.
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